Refund policy

Our refund policy allows for a 14-day window from the date of delivery to request a refund if you receive a damaged, misprinted or incorrect item.

As all of our products are made to order, all sales are considered final. Unfortunately, we are unable to accept returns, even if you've changed your mind about the product or no longer require it.

To request a refund, you can contact us at cozykidsdecor@gmail.com. Please include images of the full product, along with closeups of the defects.

You can always contact us for any questions at cozykidsdecor@gmail.com.

Delivery Damages and Issues
Please note that we are not responsible for lost or damaged packages during the delivery process. It is the responsibility of the shipping carrier to ensure the safe and timely delivery of your package. If you do experience a problem with your delivery, please contact the shipping carrier directly to file a claim. We will do our best to assist you in the process, but ultimately, the resolution of any delivery issues is the responsibility of the shipping carrier.

Please inspect your order upon delivery and contact us within 14 days if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We will send a new one to print with proof of damage.

Exceptions / Non-Returnable Items
Please note that all sales are considered final. However, in the event that you receive a damaged or incorrect item, please contact us within 14 days after delivery and we will send a replacement item to you. If there isn't enough time before your required date, we will issue a full refund instead.

Should you have any questions or concerns regarding your specific item, please do not hesitate to contact us.